Return and Refund Policy for ModyMart.com

At ModyMart.com, we strive to provide high-quality products and exceptional customer service. If you are not entirely satisfied with your purchase, we are here to help. This Return and Refund Policy outlines the terms and conditions for returning items and obtaining refunds.

Returns

Eligibility for Returns
Items must be returned within 30 days of the delivery date.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Certain items are exempt from being returned, including perishable goods, custom products, and digital downloads.
Non-Returnable Items

Gift cards

Downloadable software products
Some health and personal care items
Return Process
Initiate a Return: To initiate a return, contact our customer service team at email or call us at +8801600728220. Provide your order number, reason for return, and any supporting images if applicable.
Receive Return Instructions: Our team will provide you with return instructions, including the return shipping address.
Ship the Item: Pack the item securely and ship it to the address provided. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds

Refund Eligibility

Once your return is received and inspected, we will send you an email notification.
We will notify you of the approval or rejection of your refund within 7 days of receiving your returned item.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Partial Refunds

Any item not in its original condition, damaged, or missing parts for reasons not due to our error may be eligible for a partial refund.
Items returned more than 30 days after delivery may also be eligible for a partial refund.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at email or call us at +8801600728220.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at email or call us at +8801600728220.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be informed about your return.
Shipping
To return your product, you should mail your product to: House 25, Road 04, Block C, Mirpur 12, Dhaka 1216.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We don’t guarantee that we will receive your returned item.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:

Email: ModyMartOfficial@gmail.com
Phone: +8801600728220
Address: House 25, Road 04, Block C, Mirpur 12, Dhaka 1216